Module catalogue
Every building block, in one place
Pick and combine. Each module is production-hardened, EU-hosted and configurable per tenant.
Showing the 8 modules in the Smart Operations Bundle. Every interaction becomes structured, routed and traceable work. Compare bundles
BLayer B
Behind-the-scenes AI & automation
Turns raw conversations into structured, routed, auditable outcomes. Sold standalone or as a full stack.
Case / ticket lifecycle
Every interaction is a tracked case
From first contact to closed outcome, fully audited.
Smart Operations
Decision logic engine
Suggest or automate next steps
Configurable rules on top of AI understanding.
Smart Operations
Smart customer ID
Match noisy contacts to records
Resolve identity across channels reliably.
Smart Operations
Partner routing engine
Dispatch to the right provider
Rules-based routing across teams and third parties.
Smart Operations
Tool Studio (no-code)
Give agents new skills
Configure new capabilities without engineering.
Smart Operations
Smart location ID
Vague location → confirmed address
Disambiguates locations from voice and text.
Smart Operations
Email automation
Classify, route, reply at scale
Inbound and outbound email fully orchestrated.
Smart Operations
Integration framework
Plug into CRM, ERP, telephony
Adapters and webhooks for existing stacks.
Smart Operations