Module catalogue
Every building block, in one place
Pick and combine. Each module is production-hardened, EU-hosted and configurable per tenant.
ALayer A
Customer-facing AI
Every channel shares one brain. A conversation can start on the phone and continue on WhatsApp, web or email without losing context.
Voice AI agents
24/7 phone agents in any language
Natural, sub-second voice that takes and places calls.
AI Front Desk
WhatsApp agents
One brain on WhatsApp
Photos, PDFs, voice notes and location pins.
AI Front Desk
Web chat & widget
Drop-in chat for any site
Text, voice input and file upload in one session.
AI Front Desk
SMS service
Confirmations, codes, updates
Full delivery tracking on every message.
AI Front Desk
Smart landing pages
Branded intake micro-sites
Confirmations and uploads tied to a case.
AI Front Desk
Email agents
Read, understand, reply
Inbound and outbound email threads at scale.
AI Front Desk
Brand voice persona
Sounds like your brand
Custom synthetic voice across every channel.
AI Front Desk
Returning-user recognition
Recognises known contacts
Personalises across phone, WhatsApp and email.
AI Front Desk
Proactive outbound
Reaches out — not just answers
Callback, WhatsApp ping, SMS chase or email — automated.
AI Front Desk
BLayer B
Behind-the-scenes AI & automation
Turns raw conversations into structured, routed, auditable outcomes. Sold standalone or as a full stack.
Signature
Hybrid Knowledge System
Not a chatbot on your documents
RAG + Graph-RAG + ontology with citations. Per-tenant isolated.
Knowledge & Intelligence
Case / ticket lifecycle
Every interaction is a tracked case
From first contact to closed outcome, fully audited.
Smart Operations
Outcome & analytics
Auto-classify every conversation
Structured outcomes feed dashboards and QA.
Knowledge & Intelligence
Multilingual summary
Dual-language summaries
Every case summarised in operator + customer language.
Knowledge & Intelligence
Decision logic engine
Suggest or automate next steps
Configurable rules on top of AI understanding.
Smart Operations
Smart customer ID
Match noisy contacts to records
Resolve identity across channels reliably.
Smart Operations
Image & document AI
Store, generate, process attachments
OCR, classification and structured extraction.
Knowledge & Intelligence
Partner routing engine
Dispatch to the right provider
Rules-based routing across teams and third parties.
Smart Operations
Tool Studio (no-code)
Give agents new skills
Configure new capabilities without engineering.
Smart Operations
Smart location ID
Vague location → confirmed address
Disambiguates locations from voice and text.
Smart Operations
Email automation
Classify, route, reply at scale
Inbound and outbound email fully orchestrated.
Smart Operations
Integration framework
Plug into CRM, ERP, telephony
Adapters and webhooks for existing stacks.
Smart Operations
CLayer C
Platform & operations
Bundled with every deal — reliable, secure, EU-hosted. Also sellable as standalone managed infrastructure.
Web-based phone system
Cloud telephony, no hardware
Numbers, routing and recording built in.
AI Front Desk
Security & compliance
EU hosting, GDPR-aligned
Row-level security and encryption at rest.
Multi-tenant architecture
Strict isolation, per-tenant branding
One platform, many white-labelled deployments.
Authentication & roles
Enterprise auth, SSO-ready
Role separation and fine-grained permissions.
Customer portal
Self-service cases and KPIs
Branded portal with timelines and status.
QA & quality framework
Score every conversation
Automated QA on voice, chat and email.
Knowledge & Intelligence
Admin portal
Configure agents, prompts, tools
One place to manage the whole deployment.
Bot health & monitoring
Live alerts on every agent
Uptime and integration health at a glance.
Billing & credit ledger
Usage metering per channel
Transparent per-customer usage reporting.